Communications

Title Communications 5N0690

Award Type Minor

Code 5N0690

Level 5

Credit Value 15

The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and non- verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

Learning Outcomes: Learners will be able to:

1 Analyse a range of current issues in communications and information technology

2 Summarise in practical terms the elements of legislation that must be observed in a personal

and/or work context, to include health, safety and welfare at work and communications-related

legislation

3 Use appropriate non-verbal and visual communication in personal- and work-related settings, to

include one-to-one, in a group/team, and in formal and informal interaction

4 Demonstrate verbal skills appropriate to working under general direction, to include making a case

and presenting a point of view in group discussion, formal meetings, interviews

5 Demonstrate listening skills appropriate to working under general direction, to include making eye

contact, receiving and interpreting information, control of personal response

6 Use reading techniques appropriate to a task, to include skimming, obtaining an overview,

identifying key points, critical evaluation, in depth analysis

7 Critique information from a range of complex written material, to include technical/vocational,

personal, literary, and written and visual media texts

8 Research a relevant vocational topic, to include use of primary and secondary sources,

acknowledgement of sources, use of enquiry techniques and methods to establish validity and

reliability

9 Use drafting, proofreading and editing skills to write a range of documents that follow the

conventions of language usage (spelling, punctuation, syntax), to include creative writing, business

proposals, correspondence, reports, memoranda, minutes, applications

10 Demonstrate communications styles and techniques relevant to different situations in work and

leisure, to include one-to-one and group contexts in conversation, interview, oral presentation,

question and answer session and for the purposes of persuading, advocacy and informing

11 Choose the appropriate communications technology to give and receive requests, instructions,

suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing

one technology over another in different contexts and for different messages.